10iq Privacy Policy — Your Data, Our Responsibility

1 Introduction

10iq (bundles.iq Technologies Ltd.) takes your privacy seriously. This Privacy Policy explains what information we collect when you use the 10iq website or app, why we collect it, and how we keep it secure.

By using our platform, you agree to this Privacy Policy. Please read it carefully before creating an account for the first time. If you have any questions, our support team is always ready to help.

This Privacy Policy governs 10iq's Terms & Conditions and Responsible Gaming Policyeffective concurrently. Together, these three documents form the complete legal framework of 10iq.

2 Information We Collect

10iq collects two types of data — information you provide directly, and information collected automatically while you use the platform.

A. Information You Provide Directly

• At Registration: Full name, email address, mobile number, date of birth, residential address
• During KYC Verification: Scanned copy of National ID (NID), passport or driving licence, proof of address
• At the time of payment: bKash/Nagad/Rocket number, transaction reference number
• Support contact hours: Your messages and attached files
• When Participating in a Promotion: Information Provided Through Competitions or Surveys

B. Automatically Collected Information

• IP address and device information (browser, operating system)
• Time spent on the platform, pages visited
• Gaming history — games played, bet amounts, win and loss records
• Transaction history — deposit and withdrawal times and amounts
• Login time and logout time
• Cookies and session data (see Section 5 for details)

3 How Your Data Is Used

10iq uses your information only for specific, legitimate purposes. See the table below for details:

We will not use your data for any purpose beyond what is stated above. If we ever need to use it for a new purpose, we will notify you in advance and seek your consent where required.

4 Data Sharing & Disclosure

10iq never sells your personal information. However, data may be shared in certain circumstances:

• Payment Providers: Payment gateways such as bKash, Nagad, and Rocket receive the necessary information to verify transactions. They operate under their own privacy policies.
• Game providers: Third-party game studios receive only the minimum data required to run the games, such as balance and bet amount.
• Regulatory authority: Data may be disclosed in response to lawful requests from licensing authorities or law enforcement agencies.
• Anti-Money Laundering: Suspicious financial activity must be reported to the relevant authorities as required by law.
• IT service providers: Cloud storage, cybersecurity, and analytics providers may access limited data under strict confidentiality agreements.

5 Cookies Policy

The 10iq website uses cookies and similar technologies (such as local storage and session storage). Cookies are small text files stored in your browser that help enhance your experience.

Types of cookies we use:

• Essential cookies: Login sessions and security tokens are essential — the platform cannot function without them.
• Functional Cookies: Remembers your language preference and game settings.
• Analytics Cookies: Helps us understand which features are used most (anonymous data).
• Security Cookies: Used to detect fraud and bots.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

6 How Long We Retain Your Data

10iq does not retain your data longer than necessary. General guidelines are outlined below:

• Account Information: For a minimum of 5 years while the account is active and after closure (as required by law)
• Transaction Records: 7 years from the date of the last transaction (as per financial regulatory requirements)
• KYC Documents: 5 years after account closure
• Support Conversations: 3 years after last contact
• Analytics Data: 2 years after collection (in anonymized form)
• Marketing data: Until consent is withdrawn

Once the retention period ends, data is securely deleted or anonymised so that no individual can be identified.

7 Your Rights

As a 10iq member, you have the following rights over your own information:

• Right to Access: If you'd like to know what data we hold about you, submit a request and we'll provide it free of charge within 30 days.
• Right to Rectification: If any of your information is incorrect, we will correct it. This can be done via your account settings or by contacting support.
• Right to erasure: Under certain circumstances, you may request that your data be deleted. However, some data may need to be retained for legal reasons.
• Right to Restrict Processing: In certain circumstances, you may request that we temporarily pause the processing of your data.
• Right to data portability: Your data will be provided in a readable, portable format upon request.
• Right to object: You may object to your data being used for marketing purposes.
• Right to withdraw consent: You may withdraw consent for data processing at any time.

8 Children's Privacy

10iq is strictly for individuals aged 18 and above. We do not knowingly collect personal information from minors.

Age is verified at registration, and confirmed through a government-issued ID during the KYC process. If a minor's account is identified, it will be closed immediately and any collected data will be deleted.

If you believe a minor has created an account on 10iq, please contact us immediately at support@10iq.net.

9 Security Measures

10iq follows the highest industry security standards to protect your data. Our security framework is as follows:

• Encryption: TLS 1.3 encryption is used for all data transmissions. Sensitive data at rest is protected with AES-256 encryption.
• Two-Factor Authentication: Two-Factor Authentication (2FA) is available when logging into your account.
• Regular Audits: Independent cybersecurity experts conduct regular audits of our systems.
• Access Controls: Only a small number of authorised 10iq staff members have access to your personal data.
• Failed login attempt limit: After repeated failed login attempts, your account will be temporarily locked.
• Data Backup: Regular encrypted backups are taken to prevent data loss in the event of an incident.

10 Third-Party Services & Links

10iq integrates various third-party services on its platform — including payment gateways and game providers. Each of these services operates under its own privacy policy.

When you navigate from our platform to a third-party website, 10iq's Privacy Policy no longer applies. We recommend reviewing the privacy policy of any third-party service before using it.

10iq enters into strict Data Processing Agreements (DPAs) with third-party service providers to ensure they uphold the same standards in protecting your information.

11 Changes to the Privacy Policy

10iq may update this Privacy Policy from time to time. For any significant changes, we will:

• We will send advance notice to your registered email
• We will notify you when you log in to the platform
• We will update the "Last Updated" date at the top of this page

Continued use of the platform after an update indicates your acceptance of the revised policy. If you do not agree with the updated policy, you may request to close your account.

12 Contact

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@10iq.net (Subject: "Privacy Inquiry")
• Live chat: Available on the platform 24/7
• Help Center: Help Centre Page
• FAQ: FAQs

We typically respond within 48 hours. Complex requests may take up to 30 days, but we will keep you updated at every step.