These terms and conditions apply to all use of the 10iq platform and its services. Please read them carefully before creating an account — this matters for both you and us.
Before reading the full details, here are 6 key things you should know.
Important Notice: By registering or using the 10iq platform, you confirm that you have read and agreed to these terms and conditions in full. This agreement is legally binding.
10iq (bundles.iq Technologies Ltd.) is an international online gaming platform operating under a valid license. These Terms & Conditions govern the relationship between 10iq and its members. By accessing, browsing, or registering an account on our platform, you agree to be bound by these terms.
10iq only serves residents of countries where online gaming is legal. It is your responsibility to confirm whether online gaming is permitted in your jurisdiction. 10iq accepts no liability for access attempts made from restricted regions.
Along with these Terms & Conditions, our Privacy Policy and Responsible Gaming Policyalso apply. Together, these three documents form the complete legal framework of 10iq.
To open an account with 10iq, you must provide accurate and complete information. The name, address, date of birth, and contact details submitted at registration must match your official ID exactly. Providing false or misleading information of any kind may result in account closure and forfeiture of any funds held in the account.
Each individual may register only one account. Multiple members of the same household may be eligible for separate accounts if they use different devices and payment methods — however, this must be reported to our support team in advance.
Please note: Opening multiple accounts using the same device, IP address, or payment method is strictly prohibited. If detected, all associated accounts will be permanently closed.
You are solely responsible for keeping your account credentials (username and password) confidential. Sharing account access with anyone else is not permitted. If you suspect your account has been compromised or accessed without authorization, contact our support team immediately.
You must be at least 18 years old to play on 10iq. During registration, you are required to confirm that you meet this age requirement. 10iq may request government-issued identification for age verification at any time.
If it is established that a member opened or used an account while under the legal age, the account will be closed immediately and all transactions will be deemed void. Whether deposits are refunded will be determined on a case-by-case basis.
10iq supports a range of local payment methods including bKash, Nagad, and Rocket. When making a deposit, please ensure that the payment account you are sending from is registered in your name. Using third-party payment accounts is strictly prohibited.
Warning: Any use of the platform for money laundering or fraudulent purposes will result in immediate account suspension and a report to the relevant authorities.
KYC verification must be completed before any withdrawal can be processed. Withdrawal requests are handled within 1 to 5 business days of receipt. Express withdrawal is available exclusively for VIP members.
10iq offers a range of bonuses — welcome bonus, reload bonus, free spins, cashback, and more. Each bonus comes with its own terms, which can be found on the Bonus page Discussed in detail.
General bonus terms and conditions are as follows:
Tips: Please read the relevant terms and conditions carefully before claiming any bonus. If anything is unclear, reach out to our support team — we're always here to help.
All games on 10iq use internationally certified RNG (Random Number Generator) technology, ensuring that every game outcome is completely random and not predetermined. Our games are regularly verified through independent third-party audits.
If a technical error occurs during gameplay, the affected round will be voided and your stake will be refunded. If your internet connection drops mid-game, the result saved on the game server will be considered final.
The following actions are a direct violation of 10iq's Terms & Conditions:
Consequences: Any involvement in the prohibited activities listed above will result in immediate permanent account closure, forfeiture of all balances and bonuses, and may lead to legal action.
The Know Your Customer (KYC) process is a key part of 10iq's security framework. KYC verification is mandatory before your first withdrawal or for transactions above a certain threshold.
Documents required for KYC:
KYC verification is typically completed within 24 to 72 hours of document submission. Withdrawals will remain on hold until KYC is complete.
10iq may suspend or close an account under the following circumstances:
You may request to close your account at any time. In such cases, any outstanding balance (excluding bonuses) will be returned to you.
10iq believes gaming is entertainment, not a source of income. We place responsible gaming at the forefront of everything we do. Our platform offers the following features:
If you notice signs of problem gambling, please contact our Responsible Gaming Page and seek professional support.
Your personal data is of the utmost importance to us. 10iq never sells your information to third parties. For full details on how your data is collected, used, and stored, please refer to our Privacy Policyavailable there.
10iq uses SSL encryption and other advanced security technologies to protect your data and financial transactions. However, you are also partially responsible for ensuring the security of your own internet connection.
10iq is not liable for the following:
Under no circumstances shall 10iq's liability to a member exceed the total amount deposited by that member.
If you have a concern, please reach out to our support team first via email or live chat. We will do our best to resolve your issue within 48 hours.
If you are not satisfied with the support team's resolution, you may file a formal complaint with our licensing authority. In any dispute, our server logs and records will serve as the definitive evidence.
Contact: For any dispute-related matters, email us at: support@10iq.net — Write "Dispute" in the subject line for faster processing.
For any questions or comments regarding these terms and conditions, please get in touch with us:
These Terms and Conditions were last updated in January 2026. Previous versions are available upon request from our support team.
Register with 10iq and start your journey on Bangladesh's most trusted gaming platform. Get a special welcome bonus on your very first deposit.